Thunderbike Engineering

Terms & Conditions / Shipping / Guarantee

Placing an order

  1. Review the pages of the online shop and enter the quantity of your desired item and click on the "buy" button.
  2. When you're happy you've got all you need, click on the "checkout I basket" button at the top right of the screen to check your order and change it if necessary before clicking on checkout /order.
  3. Your personal details will not be shared for any reason and we will never use them without your express permission, except of course in order to get your parts to you.
  4. Export orders are billed exempt of GST and any foreign exchange fluctuations. Any duties or taxes payable at the destination are the responsibility of the buyer. Check with your countries customs authority what the fees are likely to be before ordering.

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Paying for your order

  1. We can accept payment by bank transfer, credit card or cash (NZ$ only). Currently we can process Visa or Mastercard credit or credit/ debit cards.
  2. If you choose to pay by bank or cash, you will receive payment instructions via an automated confirmation email when you have completed your details and pressed "Send Order".
  3. If you choose to pay by credit card, you will be directed to a third party secure payment page to enter your card details. Your card will be instantly authorised but no payment will be taken until your parts are ready to ship.
  4. Once completed, your order will flash up on our system and at the same time, an automated confirmation email will ping into your lnbox (assuming you provide an email address). At this point, you should double-check all the details on the order and let us know if there is anything incorrect.
  5. Please be aware that although we provide prices in your currency for convenience, we are a New Zealand company and always bill in NZ$. The name "Thunderbike Engineering" will appear on card holders statements for any transaction though this website.

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Out of Stock Items

  1. If a part you have ordered is not currently available, we will email you to let you know how long it is likely to be before the item becomes available again. You will then have the option to wait for when the part is available or cancel your order. Either way, we don't charge to a card until goods are ready to ship.

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  1. We use the following shipping methods (which may vary subject to availability and cost):
    1. Domestic Freight is by trackable courier and has a target delivery time of 1-3 days. Rural deliveries can take longer. All packages must be signed for so no PO Boxes are permitted.
    2. International Orders below NZ$250 value go by International Air. This service has a target delivery time of 3-14 working days.
    3. International Orders over NZ$250 value go by International Economy Courier. This service has a target delivery time of 3-14 working days to most countries in Europe, North America and Australia. Orders to countries this services doesn't cover will go by International Air with extra cover for the value of the order. We will let you know if this is the case.
  2. We will endeavour to email confirmation of shipping on the day your order is shipped. The confirmation will include the target delivery time. We are not responsible for any delays or costs arising from delays in shipping.
  3. All our shipments are trackable and insured, so if your order hasn't arrived in the time estimated, let us know so that we can chase it up with the carrier. It has been known on occasions for orders to be delayed in transit for reasons usually only known to the customs clearance agencies.

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Damage in transit

  1. In the unlikely event that an order arrives with damaged packaging, please record the damage before opening the package. All orders are shipped insured, but we will need as much evidence as possible in order to submit a claim to the carrier for compensation due to damage in transit.

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  1. Thunderbike guarantees all products sold by it are free from fault and material defect in terms of materials and workmanship. The guarantee shall be limited for a period of 12 months calculated from the date of shipment. Any and all claims under this guarantee will be required to be notified to Thunderbike within this period.
  2. Thunderbike does not covenant, give any warranty (expressly or implied), make any representation or give any undertaking of "merchantability" or "fitness for a particular purpose" in respect of the products purchased by you. This guarantee is personal to you as the purchaser of the products and is not capable of assignment or transfer to any third party.

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  1. Product returns will only be accepted at the discretion of Thunderbike (acting reasonably and in good faith) and freight costs will not be reimbursed. Returned items must be in an unused saleable condition. Please contact us before sending items back.
  2. If a product is found faulty in materials or workmanship and we can't replace it, we will refund the original purchase price plus reasonable return shipping costs.

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Other Terms & Conditions

  1. Chrome Plated Parts: As the conditions of use vary greatly (e.g. salts on the road, proximity to salt-laden sea air), the chrome finish on chrome plated parts is warranted for 6 months from the date of supply (the same as Triumph apply to the chrome finish on their own bikes). Note that chrome plating is a porous finish and should be kept in a way to prolong life and prevent corrosion, ie keep it clean, dry it off, wax/seal it.
  2. Factory Warranty Issues: For any factory warranty, talk to your local Triumph dealer. You will have to deal with them if you have any warranty issues. If you are not comfortable with the modification / part being acceptable to Triumph, don't buy it.
  3. Compliance Issues: We don't guarantee any products are legal or compliant for road use. We do guarantee our materials and workmanship.
  4. Fitting: We endeavour to provide fitting instructions where we deem it necessary for the average home mechanic, but give no warranty as to the accuracy or correctness thereof. We always recommend seeking professional assistance if you are in doubt whatsoever about your work or your ability to do the work.
  5. Entire agreement: These Terms and Conditions contain all of the terms agreed between you and Thunderbike relating to the matters dealt with in these Terms and Conditions and supersedes and cancels all prior discussions, quotes and agreements. You confirm that you do not rely on any representation, warranty or agreement relating to the subject matter of these Terms and Conditions that is not expressly set out in these Terms and Conditions.
  6. Governing law and jurisdiction: These Terms and Conditions (including any and all purchases by you) will be governed by New Zealand law, and you submit to the non-exclusive jurisdiction of the New Zealand courts.
  7. Liability: Thunderbike will not be liable to you for any personal injury, loss of profit, loss of revenue or other indirect, consequential or incidental loss or damage arising under or in connection with these Terms and Conditions and/or the purchase of products from Thunderbike.
    The maximum liability of Thunderbike under or in connection with these Terms and Conditions and purchase of any products, whether arising in contract, tort (including negligence) or otherwise, is limited to the total amount paid by you for the products.
  8. Partial Invalidity: If any provision of these Terms and Conditions becomes invalid or unenforceable to any extent, the remainder of these Terms and Conditions and its application will not be affected and will remain enforceable to the greatest extent permitted by law.
  9. Waiver: No exercise or failure to exercise or delay in exercising any right or remedy will constitute a waiver by Thunderbike of that or any other right or remedy available to it.

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