Servicing
policy - your piece of mind and trust in our service department:
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Your
trust in our service dept is vital. |
Its probably fair to say that these days there is still some degree
of mystery and/or suspicion regarding dealer servicing and repairs.
As part of our ongoing commitment to quality of customer service
and in response to a half joking (I think!) comment from
one of our customers who said “I bet you buggers
didn’t change a bloody thing!” we realised
that, you know, he maybe had a point and after some contemplation
decided we should be helping verify to folks just what exactly we
had been doing, so we are now;
1. ‘bagging’ any parts we replace during a service or
repair for inspection by the bike owner. These can be retrieved by
the owner or simply disposed of by us once inspected.
2. We shall now provide a table of actual valve clearances of the
bike in question with details of any actual shim changes made.
3. Wherever possible issuing a signed off copy of the manufacturers
service schedule with a record of the actual items attended to.
4. If required or desired we will be happy to provide a series of
digital photographs of the work being carried out.
Trust is a very big part of the relationship between individuals
and their service provider. We would like to think we have helped build
on that relationship along with the measures being introduced here.
We’ll look forward to hearing any comments or suggestions you
might have to offer.
Cheers
Graeme
If you have any questions relating to this article, please
contact me, Graeme@thunderbike.co.nz
